Privacy Policy

Last updated: January 2026

Introduction

Fakori Beauty Salon Pty Ltd, operating at 6 Pottinger St, Sydney, NSW, Australia, is committed to protecting the privacy and personal information of our clients, website visitors, and business contacts. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our website at fakori.com, visiting our salon, or engaging with our services, you acknowledge that you have read and understood this policy.

Information We Collect

We may collect personal information that you voluntarily provide when booking an appointment, filling out a contact form, signing up for our loyalty programme, purchasing gift vouchers, or communicating with us via phone, email, WhatsApp, or Viber. This information may include your full name, email address, phone number, postal address, date of birth, service preferences, appointment history, and payment details. We may also collect health-related information that you disclose to us for the purpose of ensuring safe treatment, such as allergies, skin conditions, or sensitivities to certain products.

When you visit our website, we may automatically collect certain technical information including your IP address, browser type, device type, operating system, referring URLs, pages viewed, and the date and time of your visit. This data is collected through cookies and similar technologies as described in our Cookie Policy. We do not collect sensitive information unless it is reasonably necessary for providing our beauty services and you have given explicit consent.

How We Use Your Information

We use the personal information we collect for the following purposes: to process and manage your appointment bookings and service requests; to communicate with you regarding confirmations, reminders, rescheduling, and follow-up care; to provide personalised beauty recommendations based on your preferences and treatment history; to administer our loyalty programme and process promotional offers; to respond to your enquiries and resolve any complaints or concerns; to comply with legal and regulatory obligations including tax and record-keeping requirements; and to improve our website, services, and overall client experience through internal analysis and feedback.

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another related purpose and that purpose is compatible with the original context. We will not use your information for direct marketing purposes without your prior consent, and you may opt out of marketing communications at any time by contacting us at fakori@hotmail.com or calling +61292401169.

Disclosure of Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may disclose your information to trusted service providers who assist us in operating our business, such as payment processors, email service providers, appointment management software, and IT support providers. These third parties are contractually obligated to handle your data securely and only for the specified purposes. We may also disclose information when required by law, court order, or government authority, or when we believe disclosure is necessary to protect the rights, property, or safety of Fakori Beauty Salon Pty Ltd, our clients, or others.

Data Storage and Security

Your personal information is stored on secure servers located in Australia. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, password-protected systems, restricted access on a need-to-know basis, and regular security reviews. While we take reasonable steps to protect your information, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements. Appointment records and transaction data are typically retained for seven years in accordance with Australian tax legislation. Health-related information disclosed for treatment purposes is retained for three years after your last visit unless a longer period is required by law.

Your Rights

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request correction of any inaccurate, incomplete, or outdated information. You may also request deletion of your personal information, subject to our legal obligations to retain certain records. To exercise any of these rights, please contact us at fakori@hotmail.com with your full name and a description of your request. We will respond within 30 days of receiving a verified request.

If you believe that we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us directly. We will investigate your complaint promptly and provide a written response within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au for further assistance.

Children's Privacy

Our services are generally intended for adults and young adults aged 16 and over. We do not knowingly collect personal information from children under 16 without parental or guardian consent. If a parent or guardian becomes aware that their child has provided us with personal information without consent, please contact us immediately and we will take steps to delete such information from our systems.

Changes to This Policy

Fakori Beauty Salon Pty Ltd may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact Fakori Beauty Salon Pty Ltd at 6 Pottinger St, Sydney, NSW, Australia. You can reach our privacy contact by email at fakori@hotmail.com or by phone at +61292401169. Our owner, Elena Vasquez, oversees privacy compliance for the business and will ensure your enquiry receives appropriate attention.